FAQ

We typically ship all orders within 0–1 business days (Monday–Friday). Once your order has been packed and scanned by the carrier, you will receive a tracking number directly to your email. Please note: we only ship within the EU and do not send orders outside the EU.

We offer standard shipping within the entire EU. Delivery times usually range from 3–7 business days depending on your location. Since all our packages are shipped within the EU, you don’t have to worry about any customs or import taxes.

Yes, our melatonin products are registered as dietary supplements in Bulgaria, where our company is based. They comply with EU regulations and are sourced from trusted manufacturers with high-quality standards.

If you want to return a product (it must be unopened and unused), please contact our customer service within 14 days of receiving it. You will be responsible for the return shipping cost. Once we receive and inspect the product, we will issue a refund to the original payment method.

You can always reach out to us via our contact form. We typically respond within 24 hours on business days.

Yes, we offer subscriptions with up to 20% discount. This can be a great way to save on your regular melatonin supply!

We accept cards, Klarna, Riverty, MobilePay, iDEAL, Bancontact, Google Pay, Apple Pay, EPS, Przelewy24, KBC/CBC Payment Button, Belfius Pay Button, Blik, Bancomat Pay, Satispay, MB Way, Multibanco and Revolut Pay.